Returns and Refunds Policy
At Volaromode, we strive for 100% customer satisfaction. That's why we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Return Policy
To be eligible for a return and refund, the product must meet the following conditions:
- The product is unused and in its original packaging.
- The return request must be submitted within 30 days of receiving the product.
We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.
Return procedure
- Return request: Please contact us first at info@volaromode.com to request a return. Items returned without prior request will not be accepted.
- Return instructions: Follow the instructions you receive from us after your return request.
- Return Shipping: Please return the product to us according to the instructions you received. Ensure the product is properly packaged to prevent damage during transport.
Refunds
- Approval: We'll let you know if your refund is approved. If approved, you'll automatically receive your refund back to your original payment method within 10 business days.
- Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.
- Contact: If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@volaromode.com
Damage and Problems
Please check your order upon receipt and contact us immediately at info@volaromode.com if the item is defective or damaged, or if you received the wrong item. We will assess the issue and provide an appropriate solution.
Swap
The fastest way to ensure you get what you want is to return the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.
Shipping costs for returns
If you're returning a product due to a change of heart, you'll be responsible for the shipping costs. However, if the product is defective or not as described, shipping is completely free and we'll cover it.
Contact us:
Shop name: Volaromode
Address: Veerstraat 34, Oude Pekela, Groningen, 9665 SH, Netherlands
E-mail: info@volaromode.com
Contact page: Click here
Phone number: +31616342981
Opening hours:
- Monday - Friday: 08:00 - 18:00
- Saturday - Sunday: 11:00 - 17:00
We aim to answer your email within 24 hours.